Posted on Thursday, April 2, 2009
I'm getting so many questions for people I have found have not and do not want to call their lenders. Lets face it, calling your lender (or servicer) is still a royal pain in the butt. Many of them are still completely unprepared for this. As a result the guy on the other end of the line does not seem to have a ton of time or even want to be takling to you. Remember thats abuot him not you. Its his JOB to talk to you. He's prbably overworked and feeling a bit beat up and frustrated himself as the bank is probably not giving him much information to work with and he's getting it from both ends with caller like you are frustrated by things he connot control.
But just as important is the fact that many of you dont want to call for other psychological reasons. Maybe you don't feel you have the confidence or knowledge to know what is really appropriate to do? Keep in mind that most people naturally shy awy from conflict. MOst of us, afterall, are rasied to think that conflict is something to be avoided or maybe even a sign of failure. Maybe rethinking the way you look at conflict and trying instead to view it as a sign that chnage is needed and possible will help you feel more comfortable calling your lender.